Does TCMDepot have a database saving my credit card or bank account information?
No.

Does TCMDepot use my personal information for advertising or other promotional activities?
No. TCMDepot.com knows that you care how information about you is used, and we appreciate your trust that we will do so carefully and sensibly. We work to protect the security of your information during transmission, information about our customers is an important part of our business and we will never disclose it to others.

Is it safe to make payment online?

Yes.  After you confirm the order, your will be directed to the Paypal website to make the payment, where the fraud-prevention system is among the best in the industry.

Will I be charged the duty tax for the herbal cigarettes?

In general most country wont charge duty tax for cigarettes less than one carton. If you order more than one carton, we might split the order and arrange multiple shipment for you. However, cigarettes are highly regulated products and we cannot guarantee that duty tax will not be charged. In case you are required to pay the duty tax, you can

  * pay the duty tax and accept the package;
  * refuse the package, and ask Postal Service to RETURN TO SENDER. Once we get   

     the return notice we will fully refund your payment.

Is it safe to use these herbal products?

TCMdepot only supplies products made from natural herbs. Their effectiveness and safety have been demonstrated repeatedly in the long-term practice. In general, it is safe to use these products, just like the food supplement or OTC medicine. However, if you are pregnant, you are nursing mother, you are under 18, you have cardiovascular diseases or other physical complexes, you should always consult your doctor before any usage. 

I want a bulk buy. How?

We are capable to offer large quantities of our products at discount price. If you are interested in distribute certain product, please contact us.

Cannot find a certain TCM product I am interested in?

We hope that you will find the product to fulfill your particular healthcare needs.  If for some reason you cannot find a certain product on our web, we can offer special service to you. We are capable to buy that product and arrange the delivery specifically for you, as long as that product is still in the market. Please contact us.